Considered one of the funniest complaint letters ever written.
A letter of complaint to Sir Richard Branson, billionaire and head of Virgin Atlantic airways, from a disgruntled customer on a Virgin flight from Mumbai to Heathrow, December 7th, 2008.
Telegraph.co.uk reprint

“Dear Mr Branson
I love the Virgin brand, I really do which is why I continue to use it despite a series of unfortunate incidents over the last few years. This latest incident takes the biscuit.
Ironically, by the end of the flight I would have gladly paid over a thousand rupees for a single biscuit following the culinary journey of hell I was subjected to at thehands of your corporation.
Look at this Richard. Just look at it: [see image 1, above].
I imagine the same questions are racing through your brilliant mind as were racing through mine on that fateful day. What is this? Why have I been given it? What have I done to deserve this? And, which one is the starter, which one is the desert?
You don’t get to a position like yours Richard with anything less than a generous sprinkling of observational power so I KNOW you will have spotted the tomato next to the two yellow shafts of sponge on the left. Yes, it’s next to the sponge shaft without the green paste. That’s got to be the clue hasn’t it. No sane person would serve a desert with a tomato, would they? Well answer me this Richard, what sort of animal would serve a desert with peas in it: [see image 2, above].
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